SaaS onboarding user journey
A user journey map covering five SaaS onboarding stages from awareness to first value. Each stage shows the user action, an emotion read, the pain points, and a suggested intervention.
User journey previewSaaS onboarding user journey
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Prompt
Create a user journey map for SaaS onboarding with five stages: Awareness, Sign-up, First session, Activation, Habit. For each stage include four lanes: Action (what the user does), Emotion (how they feel), Pain point (what frustrates them), Opportunity (a concrete intervention).
Context
- - Five stages: Awareness, Sign-up, First session, Activation, Habit.
- - Each stage has action, emotion, pain, opportunity.
Patterns
- - Five-stage onboarding model.
- - Four lanes per stage: action, emotion, pain, opportunity.
Diagram structure
Nodes and connections
stage
Awarenessstage
Sign-upstage
First sessionstage
Activationstage
Habitstage
action
Find Raltey from searchaction
Create account with Googleaction
Open empty canvasaction
Generate first diagram with AIaction
Share diagram with teamaction
emotion
Curiousemotion
Hopefulemotion
Lostemotion
Impressedemotion
Confidentemotion
pain
Hard to know if it fits my workflowpain
Forced to confirm emailpain
Blank state, no idea what to typepain
Diagram is close but needs tweakspain
Unsure who can see itpain
opportunity
Add 30-second product demo on landingopportunity
Auto-verify Google loginsopportunity
Show 5 sample prompts on the empty stateopportunity
Surface the AI edit menu after generationopportunity
Inline permissions explainer in share dialogopportunity
Connections
AwarenessSign-up
Sign-upFirst session
First sessionActivation
ActivationHabit
Notes from the field
- Tie each opportunity to a measurable activation metric.
- Run this map quarterly against fresh user interviews.
- Color-code emotions to spot the lowest point of the journey at a glance.
Frequently asked
What is the "activation" stage really measuring?
The first moment the user gets the core value of the product. For Raltey, that is generating a diagram they keep.
Is this free?
Raltey's Free plan includes the AI agent, 5 projects, and 10 AI generations per month. No credit card required.
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